Macchia Jewellery is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Information we collect
The types of personal information that we collect about you will depend on our relationship with you, the circumstances of collection and the type of service you request from us. The personal information may include:
Your name, gender, date of birth, contact details, answers to a security question (for example, mother’s maiden name), and at times legal identity proof information (for example drivers licence or passport images);
Payment details (such as credit/debit card number and expiry date) provided in connection with the payment of products via our website.
We may collect personal information about you when you use our services or purchase goods through us, or register to receive our sms messaging services, or other form of interacting with us. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.
How we use your personal information
We may use your personal information for the following purposes:
– To provide and administer our goods and services, including verifying your identify; contacting you about your orders, freight and other arrangements, processing payments, and managing your interaction with our suppliers;
– To provide information about events and sales;
– To distribute our newsletters and other communications either ourselves or with the assistance of third party services providers; and
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Cookies are small pieces of data stored on the web browser on your computer. This website and associated websites (including those you reach by clicking on advertising) may store cookies on your web browser.
Cookies are there to improve your website browsing experience; gather statistics on site usage; and enable us to present customised and appropriate messages from the Retailer and third parties. Cookies are only stored by us for these reasons.
Cookies can be accepted or rejected by you through your web browser setup, and also cleared manually, if you do not require them any longer, from your computer system.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Macchia Jewellery will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Privacy complaints and further information
If you have a concern about your privacy or you have any query on how your personal information is collected or used please contact us, in writing, using the details below.
PO Box 1108
We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.
You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) (“Direct Marketing Communications”) which we consider may be of interest to you. You also expressly consent to us providing your details to third party contractors and agents who may send Direct Marketing Communications to you on our behalf.
Without limitation if it is within your reasonable expectations that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
If at any time you do not wish to receive any further Direct Marketing Communications from us, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us, in writing
PO Box 1108